From breakfast buffet to the ballroom gala, Onetap helps your team deliver seamless service across every restaurant, bar, room, and event. Whether it’s fine dining, poolside cocktails, in-room service or multi-outlet management, Onetap connects your staff, systems and service — all in one platform built for hospitality.
Real hotel service needs more than a front desk.
Onetap is a hospitality POS platform built to handle the speed, complexity and expectations of modern hotels and resorts. Fast, flexible, and ready for everything from à la carte dining to in-room service, banquets and bar tabs. That’s why leading hotels and resorts across New Zealand, the Pacific and abroad trust Onetap to deliver seamless service across their properties.
The best recommendations don’t come from us, they come from our customers.
Hotels and resorts typically don’t run on one system, one team, or one venue. From early breakfasts and evening events to in-room dining and poolside cocktails — every service moment matters. But when systems can’t keep up, it’s your staff (and your guests) who feel the friction.
What it does: Designed for busy outlets with no freezing or slowdowns
Why it matters: Serve confidently during rush — from the bar to the banquet
What it does: Order and settle bills anywhere — poolside, room-side or at events
Why it matters: Serve on the move, without needing extra terminals
What it does: Set different menus and pricing for each POS terminal or venue
Why it matters: Run bars, buffets, fine dining and poolside service — all on one system
What it does: Auto-route to kitchen, bar, or barista based on outlet and item
Why it matters: Ensure orders land in the right hands with zero confusion
What it does: Split by seat, item, custom amount or charge to room or event tab
Why it matters: Keep billing accurate — no awkward reconciliations
What it does: Prepaid functions, subsidies, master accounts
Why it matters: Simplify weddings, events and conference billing
What it does: Member pricing, preferences, promos and birthday offers
Why it matters: Personalise service and reward your best guests
What it does: Menu translations (one active at a time), and tax settings by location
Why it matters: Serve international guests and meet local compliance with ease
What it does: Sales, covers, top products, staff and more
Why it matters: See what's happening, live across the property
What it does: Real-time reports by outlet, category, staff, item group and more
Why it matters: Make better decisions and track financial performance
What it does: Centralised control of menus, pricing, events, accounts and more
Why it matters: Run multiple outlets and properties with consistency from HQ
Whether you’re serving cocktails at the pool or managing multiple restaurants across your property, Onetap POS hardware is built for the pressure and pace of hotel service — stylish, durable, and designed for hospitality.
When you’re juggling multiple outlets, events and service styles, you need support that actually supports. Our team knows hospo — and what it’s like when the bar’s full, the breakfast buffet’s pumping, and the wedding planner’s asking questions. You’ll get fast, knowledgeable help from local people, 24/7. No scripts, no offshore call centres. Just real help — whether it’s setup, training, or sorting something mid-service.
Onetap connects with the platforms hotels and resorts depend on — from PMS accounting and staff management to stock, loyalty, and in-room ordering. Orders, accounts and guest charges stay in sync across every outlet and system — cutting double-handling and keeping service seamless.
